Refund policy

Return, Refund and Damage Policy

Jewels For Gems does not accept returns, exchanges or refunds for change of mind, personal preference, colour choice, size selection or an incorrectly provided delivery address.

Damaged Products

If a product arrives broken or damaged during shipping, customers must contact us promptly and provide a clear, continuous parcel-opening video.

The video must:

• Begin before opening the outer packaging

• Clearly show the shipping label

• Show that the parcel was sealed

• Show the complete opening process

• Clearly show the damaged product

Claims without a complete unboxing video cannot be accepted.

After reviewing and verifying the evidence, Jewels For Gems will provide appropriate compensation for damage caused during shipping. The form of compensation will depend on the product and circumstances of the claim.

Non-Eligible Claims

Compensation will not be provided when:

• No continuous unboxing video is available

• The product was damaged after delivery

• Jewellery was worn, altered or mishandled

• The issue is based only on personal preference

• The customer provided incorrect order or delivery information

Contact Us

Phone: 0339 3123122
Email: shopatjewelsforgems@gmail.com
Address: Main Bazar, Faisal Park, Shahdara, Lahore, Pakistan